Salesforce Capabilities
Salesforce Sales Cloud
With Executive Leadership focused on the latest forecast and pipeline, sales people just want to sell and reach their goals. We take a “what’s in it for me” approach so that sales can easily provide the information leadership requires, but are also armed with key customer insights before they have their next interaction.
Salesforce Service Cloud
Service has changed. Your customers are looking for quick access to support teams through modern methods. Live chat, bots, email response and self-service should all be viable options for every company. Meeting strict service level agreements where every potential customer interaction can sway your NPS in either direction, ensuring customers are engaged via preferred channels is key to customer satisfaction.
Salesforce Commerce Cloud
Customized online shopping experience is everything when it comes to growing your business. Whether direct to consumer or dedicated trading partners, how you design your commerce experience and how it integrates with your digital strategy is the difference between relevance or indifference in your market.